Contact FAQs

Common questions about contacting Ferry Med for bookings, vehicle transport, and travel requirements.

What information should I include for a vehicle quote?

Please share the route, preferred sailing date, passenger count, and vehicle details (type, make/model, dimensions if applicable, and registration country).

When should I arrive for check-in?

Arrival times vary by port and sailing. As a general guideline, plan to arrive early to allow time for document checks and vehicle loading instructions.

Can I change or cancel a booking?

Changes and cancellations depend on fare conditions and availability. Contact us with your booking reference and requested change, and we will advise the available options.

What travel documents are required?

Requirements depend on nationality, destination, and whether you travel with a vehicle. Contact us with passenger details and we will confirm the current requirements for your itinerary.

How do I receive schedule updates?

We publish service notices and schedule updates on the website. You may also contact us to confirm the latest sailing information before travel.

Do you offer support for families and groups?

Yes. We can advise on cabins, boarding assistance, and planning for families or groups. Please include group size and any accessibility needs in your message.

Need a quick answer before you travel?

Contact Ferry Med for route guidance, vehicle transport questions, and the latest sailing information for Oran–Alicante and upcoming Mediterranean routes.